Support
Questions before the crate lands.
Factory-direct means you can ask the people who will still be on the line after install.
Do you sell through distributors?+
No. IDS Lasers is factory-direct from Richardson, Texas. The quote you see is the price of the device and the support — not a distributor markup.
Can we see a platform before we buy?+
Yes. Live virtual demonstrations are one-on-one from your clinic. We walk the console, handpieces, protocols, and cost of ownership — no flight, no sales theatre.
Do you train our staff?+
We don’t just ship a crate. Physicians and staff are trained until the first patient is a protocol, not an experiment. Education is part of the relationship, not an add-on SKU.
What happens after install?+
Parts, professional shop orders, and a number a person answers: (469) 803-6194. Factory-direct means the relationship does not end at the purchase order.
Who is the shop for?+
Licensed practices only. Aftercare and protocol products used beside IDS platforms. Orders are confirmed from Richardson — not a consumer cart.
Are we locked into branded disposables?+
AquaGLOW is built as a 4-in-1 aqua therapy platform without a branded-disposable trap. Ask during the demo which tips and solutions your menu actually needs.
Which platform should we start with?+
Start with the appointments on the book, not the catalog. The Treatments page maps pigment, vessels, resurfacing, tattoo, hair, and recovery to the consoles that do that work. If you’re unsure, request a demo and we’ll match the menu.
Where are you located?+
U.S. operations: 1702 N Collins Blvd, Suite 204, Richardson, TX 75080. Monday–Friday, 9:00 am – 6:00 pm CST. Engineering and manufacturing remain in Korea, where IDS was founded in 1993.
Still deciding?
A live virtual demo from Richardson — or a call that a person answers.